Your Professional MERAffiliate Technician
Even if you have the best equipment, from the best manufacturer, backed up by the best warranty and the best service program, the person who most often finds a solution to a problem is the service technician. Particularly, the outstanding MERAffiliate technicians in your area.

Why MERA Techs Are Better Problem-solvers
They have the widest range of pertinent experience and knowledge.

• Six or more years in field service, plus a strong capability in electronics and computer literacy.
   
• An in-depth understanding of equipment technical operation, how to troubleshoot/identify problems/find solutions.
   
• Proven skills in the maintenance and repair of equipment in most types of healthcare and biomedical research facilities.
   
• Experienced in dealing with customers at the operator/user, department head, materials management, and administrative level.
   
• Consistent participation in advanced training at the MERAcademy, in the field, and at manufacturers’ plants.

However it is their professional sense of responsibility that makes our techs go the extra mile to solve serious problems for both customers and manufacturers.

An Example of a Typical Problem and Solution
From time to time we’re going to feature a MERA technician, whose efforts averted a potential disaster. Here is one such story.

• The Setting: The lab in a 30-bed hospital in the vast plains of Wyoming.
   
• The Players: The lab staff; representatives of 2 leading manufacturers; Brett McClain, the MERAffiliate technician and his office manager.
   
• The Problem: Manufacturer #1 was on its way to install a new lab system. This required hookup to another system made by manufacturer #2 (our client), who thought they had ordered MERA to install it, but had not. Prospect: a disappointed customer and very unhappy manufacturers.
   
• The Solution: The MERA tech was re-routed from a long distance away, arriving just in time to make the installation and hookup. This met the needs of the customer and manufacturer #1, while saving face for our client.

After 8 years of service, this incident was just an average day for a professional like Brett McClain, office manager Joanie Johnson, and our MERAffiliate, Intermountain Biomedical Services, Kalispell, MT. We’re very proud that they are a part of MERA!

MERAffiliate technicians near you solve similar problems and perform other MERAmazing feats every day. Click here to contact us. No cost, no obligation, just SOLUTIONS.