Service Program Solutions for Manufacturers

Equipment and Facility Experience Solutions
If you value experience when comparing third-party service organizations, what value do you place on the following experience –

MERA has serviced more types of medical and laboratory equipment, for more manufacturers, in more locations and kinds of facilities, for a longer time, than any other independent service organization.

MERA Has More Facility Experience
We routinely provide maintenance and repair services on site, 24x7x365, to the widest array of facilities, e.g.:

• Healthcare facilities: hospitals, nursing homes, free-standing imaging/surgical/dialysis centers, clinical labs, physicians/dentists/chiropractors/podiatrists offices, animal hospitals, public health departments, retail pharmacies, health clubs, physical therapy/rehabilitation facilities.


• Non-healthcare facilities: biotech/pharmaceutical products manufacturers, environmental testing/pollution control/forensic/food safety testing labs, contract/government research organizations.

MERA Has More Varied Equipment Experience
Our technicians service 200 categories of medical and laboratory equipment. If you would like to see the various categories, click here on Service Planning Aids for Buyers, and request B5 for Medical Equipment and/or B6 for laboratory equipment.

MERA’s service skills are constantly challenged and honed by more exposure to new technologies than any other third-party. Here are some examples –

• Automated drug discovery systems
• Automated drug dispensing systems
• Ventricular assist devices
• Robotic cellular assay equipment
• Histology and hematology systems
• Spinal passive motion machines
• Total laboratory automation
• Computer-aided detection systems

MERA Has Solutions to Everyday Problems

• PROBLEM: How to use service to optimize entry in a new market, with a new and more complex product.


• SITUATION: A U.S. manufacturer of fitness equipment for commercial health clubs has developed a new Stress Exercise Monitoring System for entry into the hospital-based medical fitness center market. The company has begun selling in 14 states with 10 or more centers in each, for a base of 227 centers. They want to outsource all field service, including installation, and have a complete technical support program.


• SOLUTION: MERA’s 26 offices with over 75 field service technicians providing 24x7x365 service on site and a customized tech support program managed by the MERA Technical Support Center (TSC).

CAUTION! Don’t accept “claims of experience.” Make all prospective service suppliers, including us, prove it.

MERA has experienced solutions to your service program problems now! Click here to contact us. No cost, no obligation, just SOLUTIONS.