MERAssured FIELD SERVICE Solutions
Our field service is the industry Gold Standard, as for over 30 years our performance in meeting the needs of manufacturers and their customers is unequaled. Here are some of the MERAttributes that keep us #1 with manufacturers in field service.

• LOCAL SERVICE almost everywhere you want it – On-site service by over 350 full-time professionals from 105 service centers and satellite offices. In the United States and Canada, MERA provides local service in areas that contain over 90% of the existing healthcare and biomedical research facilities. Click here for U.S. office locations. Click here for office locations in Canada and Western Europe.
   
• RESPONSIVE SERVICE wherever you need it – On-site maintenance, repair, installation, retrofits, upgrades, user training, and safety inspections available 24x7, 365 days a year. We contact your customer within 2 hours of your notification, schedule a call, and keep you informed of service progress every step of the way.
   
• QUALITY SERVICE to keep your customers happy – Quality is defined by the “repeat call rate”, i.e.: the number of technician visits it takes to solve the customer’s original problem. MERA techs had to go back to re-do a repair less than 1 time out of every 100 original visits, every year for the last 5 years. We fix it right the first time on over 99% of all service calls! Click here for details on our quality program.
   
• CUSTOMIZED SERVICE because your company is unique – Communication, scheduling, dispatch, service call status, and reporting are customized to the needs of your company and product. One-size-fits-all service demeans products and invalidates the support that customers expected or were promised. Click here to see the MERA “Service Call” System.

We know there are other independent service organizations who can legitimately claim that they have similar attributes and we always welcome a factual comparison.

So to stay #1, we’ve developed a group of manufacturer-specific support services that you can’t get from anyone else –

1. The MERAcademy, a unique training venue designed to make it easier for you to train our technicians. Click here for details.
    
2. The MERA Technical Support Center, a particularly valuable resource for non-U.S. and smaller manufacturers. Click here for details.
     
3. MERAids, a series of service planning aids to help manufacturers realize the most cost-effective service program. Click here for details.

At MERA we have always had a singular and undeviating focus on what our business is, and it has never changed –

“SERVICE IS OUR ONLY BUSINESS”

We do NOT generate some or most of our income by –

• Selling used equipment
• Doing janitorial work
• Preparing food
• Manufacturing imaging equipment
• Providing insurance or leasing

We derive 100% of our income from representing manufacturers as their service partner.

If you are considering outsourcing field service, and you want the most experience, the most support, and the most commitment – partner with MERA.

MERA has the most complete solution to your field service problems now! Click here to contact us. No cost, no obligation, just SOLUTIONS.