MERAids –Service Planning Aids for Manufacturers
Are you planning to modify your current service program or develop a completely new one? If you are, these service aids are designed to help you plan more effectively.

• MERAid M1 – The MERA Service Planning Instrument
  This MERAid will help you to evaluate how effective your current service program is in supporting products, satisfying customers, and meeting company objectives.
   
• MERAid M2 – How to Calculate the True Cost of Your In-House Service Department
  A first step in plan development is to determine the real cost of your current in-house service operation. No estimates or guesses – actual cost.
   
• MERAid M3 – What Buyers Want in Full Support Equipment Service
  A checklist of capabilities that buyers want from full support service suppliers.
   
• MERAid M4 – How the Right Capability Can Help You Sell to Integrated Health Systems
  Integrated health systems need a wide array of service capabilities and the key ones are outlined.
   
• MERAid M5 – 99 Reasons to Outsource Your Equipment Service
  A list that will help you to justify outsourcing service to key executives in your company, from the CEO down.
   
• MERAid M6 – Improving Both Your Bottom Line and Your Competitive Position by Outsourcing Equipment Service
  A detailed discussion and rationale for considering outsourcing.
   
• MERAid M7 – The MERA Depot Service Evaluation Instrument
  This will help you to determine how complete your depot service is in providing product support to customers.

These service aids are based on over two decades of planning, developing, and implementing service programs for manufacturers. Only MERA has this depth of experience.

Please note that these MERAids are available only to manufacturers of medical and scientific equipment who sell in the United States, Canada, and Western Europe. Kindly fax or mail your request on company letterhead to –

Fax: 715-925-1461
Mail: MERA, P.O. Box 309, Columbus, WI 53925