MERAdvanced DEPOT SERVICE Solutions
We call it MERAdvanced because it provides you with the kind of solutions
to depot service problems that have made MERA the #1 supplier of field service to
medical and scientific equipment manufacturers.
Why Is MERA DEPOT SERVICE Advanced?
Because we’ve developed solutions that go far beyond conventional depot
repair and maintenance functions. Solutions that manufacturers use internally,
but almost never expect to find when outsourcing.
Here are some examples of why MERA DEPOT SERVICE is advanced –
Problem: Why can’t we get the same work-in-progress status reports
from a supplier that we received when service was done in-house?
Solution: The MERA Depot Service Communications Process gives a manufacturer the following
information, real-time, on every order.
When the product was received for service.
When the product was evaluated for service.
When service was completed.
When the product is ready for packing/shipping.
When and how the product was shipped.
A complete repair report.
A weekly summary of service activity for all orders.
This information can be sent simultaneously to various interested managers, e.g.: operations, sales, quality control.
Problem: In addition to outsourcing depot service, we need a supplier
who can provide technical support.
Solution: MERA is the only third-party
service organization with a fully developed technical support capability,
totally committed to medical and
scientific equipment
manufacturers. Click here for more information on our technical support
center.
Problem: We want to outsource depot service but keep field service in-house.
Our sales force is nervous about splitting these functions and we need
a supplier who can increase their comfort.
Solution: For three decades we’ve calmed the concerns of manufacturer
sales personnel. In 2001 we originated the concept “Service as a Selling
Tool,” and now have developed sales-orientated materials for manufacturers.
Why You Should Consider MERA Depot Service
There are four primary reasons:
We perform all the basic depot services, i.e.: repair, rebuild, upgrade,
calibrate, and maintain equipment, from system to component levels. We
do it under a Quality Management System. Click here to see our quality system.
Historically, most independent service organizations have had a relatively
short life. This is worrisome to manufacturers who look for continuity
of service. MERA has a 33-year record of successful growth, which means stability
for you.
Click here for our history and the innovative operating methods that put
us on top.
We give you advanced solutions that make our service seem as though
it’s
being done in-house – just the way you want it. Click
here for the
flexible programs and systems that are designed specifically for manufacturers.
We specialize in being the service partner/supplier to medical and scientific
equipment manufacturers. We are proud to say “service is our only business.”
We have a free planning aid to assist you in evaluating your depot service
needs. Click here for the MERAids page and request MERAid M7.
If you are considering outsourcing depot service, make sure that all the suppliers
you evaluate will provide solutions and support equivalent to MERA.
MERA has more advanced depot service solutions than anyone else.Click
here to contact us. No cost, no obligation, just SOLUTIONS.
