MERA’s Technical Support Center (TSC)
We are the only third-party service organization, totally committed to medical and scientific equipment manufacturers, who backs up our field and depot service capabilities with a Technical Support Center.

Why Should You Consider MERA TSC Solutions?
Because they are designed with YOU – THE MANUFACTURER – in mind. They have the key attributes that enable you to outsource tech support with greater confidence.

• Experience: The MERA TSC is managed by a professional with over 20 years experience in developing, producing, and managing tech support operations, personnel, and services.
   
• Cost Effectiveness: Depending on the range and type of TSC services utilized, and their volume, we can save you 30-75% compared to an in-house cost. In addition, you pay only for what you use, when you use it.
   
• Flexibility: You decide what you need, and whether it’s a short project or a complete turnkey solution in connection with field service, you’ll get consistent MERAssured quality.

What Can the MERA TSC Do for You?
We’ve developed a uniquely synergistic approach to solving equipment maintenance and repair problems that is unequaled by any other service provider. Here are some TSC solutions.

• Depot Service: Rebuild or repair equipment that does not require an on-site service presence, e.g.: systems, units, assemblies, sub-assemblies. Equipment will be rebuilt (or repaired), and validated to your specifications. Click here for details on MERAdvanced Depot Service.
   
• Phone Technical Support, including: problem identification/characterization/resolution; trouble-shooting based on known problems/issues; activity reports to clients.
   
• More Solutions: PM management; technical materials preparation; parts logistics; client engineering support.

TSC Solutions for Foreign Manufacturers
Companies whose headquarters are outside the United States and Canada will find that by outsourcing tech support to the MERA TSC, they can have a support package for much less that it would cost to duplicate it internally. In addition, the manufacturer will have the unmatched market knowledge and resources of MERA. Here is an example of a typical problem and MERA solution.

• PROBLEM: How to use service to assess the support requirements for a new product being sold to an unfamiliar market with many sub-segments.
   
  SITUATION: A Japanese manufacturer of environmental testing equipment plans to sell a new Multigas Monitor to highly integrated health systems in the U.S. The initial targets are the 52 health systems in the 8 Southwestern states. The manufacturer wants to outsource depot service and technical support.
   
  • SOLUTION: MERA’s TSC will perform MERAdvanced Depot Service, stock parts, operate a customized phone support program, and provide activity reports to the manufacturer.

MERA has tech support solutions to your problem now! Click here to contact us. No cost, no obligation, just SOLUTIONS.