MERAcademy Training Support Program
MERAcademy was conceived to solve a problem, i.e.: how do we consistently provide our growing client base with trained service technicians, where and when they are needed.

MERAcademy was the solution, and it’s a MERA exclusive, no other third-party service organization has anything like it, and is now in its second successful decade.

MERAcademy Is a Cost-Effective Training Solution
It is practical because it’s designed, refined, and systematized to meet the high priority needs of both manufacturers and technicians. Here’s how it works –

• Each year we hold 2-3 MERAcademy training meetings, in the Chicago, IL area. The central location makes it easy for manufacturers and MERA personnel located anywhere to attend.
   
• We invite selected manufacturer clients to come to a MERAcademy, to train MERA technicians from targeted geographic areas, on specific equipment models and/or important related subjects. Manufacturer training sessions can be as short as 2-3 days, or as long as 2-3 weeks, depending on the complexity of the subject and depth of material.
   
• Technicians are chosen for training by owners of MERAffiliates located in the targeted areas. Attendance at a typical MERAcademy averages 100-140 experienced field service technicians, most of whom have been to prior MERAcademies, and are serious about the continuing education.
   
• MERAcademy presents manufacturers with opportunities to train technicians in many subject areas, e.g.: new and upgraded equipment; software modifications; safety checking and trouble-shooting; preventive maintenance; parts handling and logistics; use of special tools and test equipment; compliance requirements; adverse conditions and hazards, etc.

What Are MERAcademy’s Tangible BENEFITS FOR YOU?

• You can target service coverage with the same geographic priorities your sales department targets sales coverage, and MERA service support is almost always local.
   
• You can provide trained service support to the sales force in larger or more diverse geographic areas, whether urban or rural, more quickly.
   
• The participation of multiple manufacturers at a MERAcademy means more technicians will attend, as their companies can spread expenses over several classes.
   
• Technicians in training not only incur expenses, but mean lost revenue to their companies. Therefore MERAffiliate owners are very serious about the return on the investment, through the expanded knowledge and expertise that you provide.

We have established policies that reflect the importance of training to us and our manufacturer clients. Written into them is a commitment to the benefits clients should expect following training.

“The CLIENT should expect to see improved customer perceptions of service, faster response to service calls, low repeat call rates and no cost for repeat calls, and an overall reduction in the cost of individual service events.”

Click here for information on MERAssured Field Service, the industry's Gold Standard.

MERA has training solutions to your problems now! Click here to contact us. No cost, no obligation, just SOLUTIONS.